The Key to Effective Scheduling: Plan Your Work and Work Your Plan

If you have been in the business as long as I have (I started as a bagger at age 16) you accumulate a lot of good advice and operational know-how over the years…

How Can Software Help Retailers Achieve and Maintain Best Practices?

No matter where you go, retailers of all sizes recognize the need to perform well: competition is fierce, and one bad customer experience can erase years of loyalty…

Customer Service: Are you providing the same level to everyone?

Wikipedia defines customer service as the “provision of service to customers before, during and after a purchase”. A company with multiple stores expects…

Defining Best Methods and Why Industrial Engineering Could Really Help

In my last blog I discussed the importance of defining and adopting best methods as the most important driver of efficiencies and return on…