Measuring and Managing Forecast Accuracy for Continuous Improvement

In my previous blogs related to effective forecasting I have covered several basic concepts that carry forward into this discussion. Whether you want to…

Improved Forecasting Starts with Effective Data and Standard Modeling

In my last blog I talked about the need for accurate forecasting as a vital link in the chain of your labor management and operational planning and execution…

Does Forecast Accuracy Really Matter In Your Organization?

You can’t create a good schedule from a bad forecast. That’s the plain and simple truth in effective labor management and labor scheduling. If the goal is…

The Key to Effective Scheduling: Plan Your Work and Work Your Plan

If you have been in the business as long as I have (I started as a bagger at age 16) you accumulate a lot of good advice and operational know-how over the years…

How Can Software Help Retailers Achieve and Maintain Best Practices?

No matter where you go, retailers of all sizes recognize the need to perform well: competition is fierce, and one bad customer experience can erase years of loyalty…

Customer Service: Are you providing the same level to everyone?

Wikipedia defines customer service as the “provision of service to customers before, during and after a purchase”. A company with multiple stores expects…

Defining Best Methods and Why Industrial Engineering Could Really Help

In my last blog I discussed the importance of defining and adopting best methods as the most important driver of efficiencies and return on…

Are EMV readers a Big Deal?

With the increase in EMV (Europay, Mastercard and Visa) chip reader usage at checkout, retailers want to understand the impacts EMV devices are having…

The Money is in the Methods

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As you work with your organization to optimize labor performance (and usually optimize customer service and associate potential at the same time) there are many…

Stages of Change Management from the Employee Breakroom

Change Management is tough work but it is so critically linked to the process of continuous improvement that…